Returns, right of withdrawal and refund policy
Our returns policy allows you to withdraw from the sales contract up to the term of 14 (fourteen) calendar days from the date of delivery of the items, receiving the refund of the sum itself. To exercise the right of withdrawal, you must send Football World GS a communication to that effect within 14 days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, to Football World GS - Via Nicola Leotta 12, 70123 Bari (Ba). Once the notice of withdrawal has been received, we will quickly communicate the instructions to the customer. on the method of return, the goods must be sent to Via Nicola Leotta 12, 70123 Bari (Ba) within 14 (fourteen) days from the communication of the exercise of the right of withdrawal.
The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging), kept according to normal diligence, without any signs of wear or dirt, in compliance with the conditions of the following points: The right to In any case, withdrawal is subject to the following conditions: the law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product. the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment). the shipping costs for the return of the goods are charged to the customer; furthermore, the delivery costs to the customer and any other accessory costs highlighted at the time of placing the order will not be reimbursed. If, by deducting the amount of the returned products from the total order, the amount no longer meets the conditions for being entitled to free shipping, the cost of shipping will be deducted from the refund amount.
the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer. in case of damage to the goods during transport, Football World GS will notify the customer of the incident (within 5 working days from receipt of the goods in their warehouses), to allow him to promptly file a complaint against the courier of his choice and obtain a refund the value of the asset (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal; Football World GS is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. The right of withdrawal is totally lost, due to lack of the essential integrity of the asset, in cases where Football World GS ascertains: the non-diligent use of the asset that has compromised its integrity the absence of integral elements of the product (accessories, etc ..) damage to the product for reasons other than its transport.

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